Privacy Policy for Bhaiya Mart
Effective Date: December 29, 2025
1. Introduction
Welcome to Bhaiya Mart ("we," "us," "our"). This Privacy Policy explains what personal and sensitive data we collect, why we collect it, and how we use, share, and protect it when you use the Bhaiya Mart mobile application and its related grocery delivery services (our "Services").
Our commitment is to be transparent about our data practices and to protect your privacy. This policy is designed to comply with Google Play Developer Policies and applicable data protection laws. By using our Services, you agree to the practices described in this policy.
2. Data We Collect and Its Purpose
We collect only the data necessary to provide and improve our Services, ensure security, and fulfill our legal obligations.
2.1. Information You Provide Directly
Identity & Contact Data: Includes your name, email address, and phone number.
Purpose: To create, secure, and manage your account; to communicate with you about your grocery orders and other essential service matters.
Transaction & Delivery Data: Includes your delivery address, order details, and purchase history.
Purpose: To process payments, fulfill your grocery orders, manage home deliveries, and provide customer support related to transactions.
User-Generated Content: Includes reviews, product ratings, photos, and comments you voluntarily post regarding our grocery items or service.
Purpose: To provide community features and display your feedback on the platform. This content is public to other users.
Communications Data: Includes your feedback and correspondence when you contact our support team.
Purpose: To resolve your inquiries, provide support, and improve our services.
2.2. Information We Collect Automatically
Device & Usage Data: Includes your IP address, device type, operating system version, unique device identifiers (e.g., Android Advertising ID), app version, crash reports, and your interaction patterns with our app.
Purpose: To ensure app functionality, perform analytics, enhance security, prevent fraud, and troubleshoot bugs.
Location Data: We collect your precise or approximate location data to enable grocery delivery services, calculate delivery fees, and show you available products based on your region.
Purpose: To fulfill your orders, provide delivery tracking, and personalize your app experience.
Cookies: We use small data files stored on your device to maintain your session.
Purpose: To keep you logged in and remember your preferences.
3. How We Share Your Information
We do not sell your personal data. We only share it with trusted third parties under the following circumstances:
Third-Party Service Providers: We engage partners to perform services on our behalf (e.g., Payment Processors like Razorpay, Delivery & Logistics Partners, Cloud Hosting, and Analytics Providers). They are contractually obligated to protect your data.
For Legal Reasons: We may disclose your information if required by law, subpoena, or to protect our rights and prevent harm.
Business Transfers: In the event of a merger or sale of assets, your information may be transferred to the new controlling entity.
4. Data Security and Retention
Security: We implement robust technical measures, including encryption (HTTPS) and adherence to payment processing standards (PCI-DSS), to protect your data from unauthorized access.
Retention: We retain your personal data only as long as necessary. Account data is kept while active; transaction records may be retained longer to comply with legal, tax, or financial reporting obligations.
5. Data Deletion Policy
You have the right to request the deletion of your account and associated personal data at any time.
In-App Deletion Method:
Open the Bhaiya Mart app.
Navigate to your Profile or the main Menu.
Select the "Delete Account" option.
Follow the on-screen prompts to confirm permanent deletion.
Web/Email Deletion Method:
If you cannot access the app, email our support team at bhaiyamartteam@gmail.com from your registered email address to request deletion.
6. Your Privacy Rights
You have the right to:
Access a copy of your data.
Rectify (correct) inaccurate data.
Erase your data (Right to be Forgotten).
Withdraw Consent for marketing at any time.
To exercise these rights, please contact our Privacy Compliance Officer.
7. Children's Privacy
Our Services are not intended for individuals under the age of 13. By using Bhaiya Mart, you represent that you are at least the age of majority in your jurisdiction.
8. Changes to This Privacy Policy
We may update this policy periodically. Significant changes will be notified within the app. Your continued use after the effective date constitutes acceptance of the revised policy.
9. Contact Us
For questions or complaints regarding your privacy, contact our Privacy Compliance Officer:
Email: bhaiyamartteam@gmail.com
Contact:9329726381
